Client
Havells
Platform
Mobile App
Industry
Smart Home Solutions
Havells, one of India’s trusted home appliance brands, partnered with us to design the digital interface for their new Smart Chai Maker from the ground up. The objective was to turn a daily ritual into a seamless digital experience. We crafted an intuitive app flow that lets users customize their chai preferences, schedule brews, and monitor the process in real-time — all from their phone. By combining cultural familiarity with modern convenience, we enabled Havells to offer a chai-making experience that’s personalized, connected, and effortlessly smart.
Havells was bringing app connectivity to its Chai Maker for the very first time — with no prior digital model or user expectations to build on. The challenge was to design an experience from the ground up that captured the cultural familiarity of chai-making while introducing the ease of smart control. Since brewing chai is often a hands-on, sensory process, the interface had to bridge emotional comfort with digital precision — guiding users without overwhelming them. From selecting regional styles to customizing brew strength and milk ratios, the goal was to create a system that felt both personal and intelligent — making smart chai-making feel natural, even for first-time users.
We designed the Chai Maker interface from the ground up to bring the comfort of traditional chai-making into a smart, app-controlled experience. The focus was on making the process feel familiar yet elevated — allowing users to choose their preferred chai type, adjust brew strength, and set milk-to-water ratios with ease. Through guided setup, clear visuals, and real-time brewing updates, the app supports users at every step — whether they’re customizing a recipe or using preset options. We prioritized simplicity, personalization, and confidence — ensuring that even first-time users could enjoy a connected chai ritual that feels intuitive, modern, and effortlessly rewarding.
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