Client
Tripmoney
Platform
Web application
Industry
Enterprise
TripMoney is a financial services brand by MakeMyTrip, one of India’s leading online travel companies. TripMoney offers a range of travel-related financial products aimed at enhancing the experiences of travellers. These services include travel loans, forex cards, currency exchange, travel insurance, etc, allowing travellers to manage their finances with greater flexibility.One of Tripmoney’s fist product is a forex card or a Global Cash Card for travellers. It is a convenient, multi-currency prepaid card designed for international travellers. It allows users to load multiple currencies onto a single card, withdraw cash or make secured payments with ease.
Indian travellers struggle with high forex markup fees (3-5%), inconvenient currency exchanges, and complex documentation. Despite these challenges, 89% of travellers still rely on physical exchanges, facing long wait times and limited operating hours.Our challenge is to design the TripMoney Global Cash Card’s web experience for both mobile and desktop platforms, making it a more transparent, user-friendly, and empathetic solution. The challenge was reducing the stress of currency exchanges. At the same time, we aim to provide physical exchange users with a better, more secure alternative by retaining all the good aspects while discarding everything negative.
Our solution was a platform that helps users seamlessly manage their international expenses. We designed an intuitive dashboard that displays current balance, offers simple options to load and unload funds, and includes a currency calculator—catering to the common habit of Indian users converting everything to INR, as shown by MakeMyTrip’s extensive user data. To address the common concern of security and potential theft abroad, we integrated easy-to-access features for locking the card or changing the password instantly. A transaction history section helps users track various types of expenses in real time. Additionally, we simplified the e-KYC journey, enabling customers to order their Global Cash Card in just three straightforward steps.
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